Terms and Conditions

Scope

These terms and conditions govern all deliveries and services of soft Xpansion in completion of the customer's orders.

Returns policy

You may return most items sold by soft Xpansion within 1 month of delivery. No motivation is needed.
Return the items to

soft Xpansion GmbH & Co. KG
Königsallee 45
44789 Bochum
Germany

Please prepay your return. We'll refund your return shipping cost if you have ordered over €40.

We'll pay the return shipping cost if you have ordered over €40.

Excluded from returning are:

* Titles that have been created by customer's specification.
* Any CD, DVD, software that has been opened (taken out of its plastic wrap).
* Any item that is not in its original condition, is damaged, or is missing parts.
* Any software that has been purchased as a download.

Warranty

In case of a defective delivery respectively service the customer is entitled – at our option – either to subsequent improvement or to replacement delivery (Subsequent Fulfillment) at no cost.
If the subsequent improvement or replacement delivery also fails to remedy the defect the customer may at its discretion demand either the purchase price respectively the service price be reduced or the contract be cancelled.